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Zoom Video Communications Inc.

Marking a new era of modern work
Zoom Video Communications, Inc. partnered with workplace design & build leader Unispace and experience design agency Downstream to create its new London office to shape the future of work and collaboration, and place Zoom’s industry-leading technology at its heart for its UK employees and visitors.

Occupying 18,000-square-feet on the sixth-floor of Mid-City Place in the heart of London, Zoom’s new London space showcases Zoom’s latest technology, product solutions, and innovation to anyone who visits the space. The office is divided into two areas, an employee office space (the Engagement Hub) and client Experience Centre (EC).

Immerse yourself in Zoom
Welcoming both employees and visitors, this design immerses the user in the world of Zoom solutions, shaping the future of work and collaboration by demonstrating scalability, sustainability, security and the company’s relentless focus on customer experience.

Boardroom of the Future
This state-of-the-art executive boardroom is designed for employees and visitors seeking the ultimate boardroom experience. It showcases next-generation Zoom technologies.

Zoom Content & Stories
The Experience Centre uses a central Content Management System (CMS) that enables subject-matter experts to customise content for each guest. This system allows the Experience Centre’s Lens Wall content to change in an instant, immersing guests in backdrops and scenes tailored to the purpose of their visit.

Outcome
Zoom’s new London HQ is now an environment that effortlessly combines a cutting-edge workspace with a next-generation Customer Experience Center. It acts as a hub for exploration into the evolving landscape of virtual to hybrid connections, immersing visitors and employees alike into the world of Zoom and is a leading example of how bringing together best in class design, delivery and technology paves the way for a fresh era of modern work.

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Client

Zoom

 

Location

London, United Kingdom

Completion

2024

 

Service

Strategy
Design
FF&E
Construction

 
Pernod Ricard

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The Lens Wall
Upon entering the floor, visitors will encounter digital LED media wall sections wrapping the entire space, connecting the Experience Centre and the Engagement Hub with a flow of media. This digital canvas acts as a portal, offering visitors a captivating experience through an array of virtual environments, scenes, settings, and atmospheres.

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The Engagement Hub
After seeing the number of employees nearly double in the last three years, Zoom wanted their workspace to be an enabler for meaningful hybrid experiences, effectively accommodating their remote, in-office, and hybrid colleagues. To achieve this, our team crafted a variety of areas with varying levels of flexibility, catering to both in-person and remote work requirements. We divided the floor into three zones, each offering different sensory environments to suit various workstyles.

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Discovery Showcase
At the core of Zoom’s Experience Centre lies the Discovery Showcase. This space is the centrepiece of every guest’s journey, where Zoom experts can provide interactive demonstrations, designed to inspire, inform, and educate.

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Amplify impact with care
Zoom is dedicated to fostering the well-being of its employees, customers, and community, placing a high priority on lasting impact.

Within Zoom’s new space, a bespoke tapestry designed by Unispace and woven by Las Tejedoras from 3,500 recycled plastic bags serves as a powerful symbol, inspiring both individual and corporate action in environmental conservation and social impact.

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