BNZ Partners Centre
The next evolution of the Partners Centre captures the essence of BNZ: a playful, functional space that embraces digital integration.
In the aftermath of the 2016 Kaikoura earthquakes, BNZ needed to remain a leader and showcase resilience in the face of adversity.
BNZ is one of New Zealand's largest financial institutions covering retail, business and institutional banking, and employs more than 5,000 people in New Zealand.
Having been displaced from their Wellington waterfront premises, BNZ urgently needed to rehome their 1,000 staff to maintain business continuity. With a relationship spanning over four years, Unispace was engaged to deliver the next evolution of BNZ's Partners Centre as part of a wider nine-story workplace project.
The Partners’ Centre is a collaborative space where BNZ can work with, support, and interact with clients. The project objectives included providing a contemporary, tailored, customer-centric service space, facilitating collaboration and client interaction while embracing digital innovation.
Digging into benchmarking research arms Unispace with critical insight
Our Unispace strategy team undertook a global benchmarking research effort to explore strategies to create an industry-leading best-in-class customer center. Industry insights into the evolution and digitization of banking informed our solution, and we incorporated a seamless and responsive digital interface throughout the physical space.
Capturing BNZ’s vibrant corporate culture
The result is a bold, welcoming environment that focuses on the client experience and overall functionality. The playful design reflects Wellington’s local, vibrant culture, and includes a dedicated co-working lounge, meeting rooms, event space, cafe, collaboration zones and focus areas, each representing notable local landmarks and street names. Other client-facing features include a dedicated on-site concierge and immersive technology solutions that allow users to connect at any work setting, with any device.
Our unified team approach allowed BNZ to quickly make key design and budget decisions, which empowered us to design and deliver a defect-free project in five months. Impressed by our approach, we are continuing to work with BNZ for strategy, design, and construction.
Wellington, New Zealand
“We’ve seen the huge value our customers receive from the centre, through the ability to self-serve, promote themselves and network – all have positive impacts on the way they do business. Of course connections they make here, help them grow.”
Managing Partner, BNZ
The space is inspiring and conducive to working in a variety of settings.
A members lounge look and feel and unique touchpoints throughout create an experience that inspired collaboration, community, and networking.
The playful design reflects Wellington’s local, vibrant culture.
We incorporated a seamless and responsive digital interface throughout the physical space.
The space includes a dedicated co-working lounge, meeting rooms, event space, cafe, collaboration zones and focus areas.